AlertOps Blog: May 2017

Tuesday, May 23, 2017

Three Reasons Why Live Call Routing Will Benefit You

AlertOps boasts the title of the best-valued alert management platform. And now, with the addition of our new Live Call Routing feature, this title has become truer than ever!

Live Call Routing allows your organization to route any incoming calls or voicemails to the correct on-call team member based on on-call schedules and customized or automatic escalation rules.

Here are the top three reasons your organization will benefit from AlertOps’ Live Call Routing:

1) It’s cost-efficient.

AlertOps’ Live Call Routing feature ensures that your organization optimizes its functioning costs. By setting escalation rules for call routing, ensure that your customers always reach the correct on-call team member every time. Diminish the lost revenue that occurs when your organization misses or loses calls.

2) It increases productivity.

Next, increase your conversion rates by providing the best possible customer service to your live inbound callers. Callers will be able to choose the service or team member they need to reach through a call menu. The Live Call Routing feature offers your callers the ability to speak to a live on-call team member 24/7. Offer your service around the clock and increase your revenue. Additionally, when a team in your organization is in need of support or information from another, use Live Call Routing and communicate with ease.

3) It’s modern and advanced.

Now, even small businesses have the capability to create a customer service line to the grandiosity of large enterprises. And, enterprises have an additional collaboration method to easily and quickly keep all teams within one another’s reach.

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Are you an existing AlertOps client?

Contact our sales team today at sales@alertops.com and add Live Call Routing to your Premium or Enterprise package.

New to AlertOps?

AlertOps has many features to make your incident management life easier: multi-modal communication, team management with on-call scheduling, customizable messages, routing rules, customizable workflows and escalations, and much more. Learn more about our features here.

At AlertOps, we offer more than fifty of the leading third party integrations for monitoring, service desk, and hosting and chat tools. Learn more about our integrations here.

Three Reasons Why Live Call Routing Will Benefit You

Tuesday, May 16, 2017

Live Inbound Call Routing

AlertOps’ new Live Inbound Call Routing feature ensures that your important incoming calls reach the correct on-call team every time.

Here’s how it works:

AlertOps will provide your team with a routing phone number. When a caller calls the routing phone number, they will be prompted to select a number on their phone—which connects them to a team or service that is associated with their selected number.

Immediately after receiving a call to your routing phone number, AlertOps will notify all relevant members of your on-call team. In the event that a team member is unavailable to respond to a call, AlertOps automatically escalates the call to the next available team member. Furthermore, if no on-call team member is able to answer a call, the caller can leave a voicemail that will be escalated to another available team member. Your live inbound calls will never go unanswered.

With AlertOps’ advanced alert management system, you can find out which team members are answering calls, which team members’ calls are escalated, and more.

AlertOps’ activity log gives your team a means to oversee calls coming through the routing number. It can display the time that calls are received, whether the calls were answered or not, the duration of each call, et cetera. Furthermore, your team can find out who is answering calls or escalating them.

“But, that’s not all!”

AlertOps Live Inbound Calls can be received and/or forwarded all around the world. Your international team members and clients will finally have the most reliable way to contact the teams they need.

AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management, and much more. Learn more about our features here.

At AlertOps, we offer more than fifty of the leading third party integrations for monitoring, service desk, and hosting and chat tools. Learn more about our integrations here.

If you’re new to AlertOps, sign up for a free trial to get started today!

Live Inbound Call Routing

Tuesday, May 9, 2017

AlertOps and Server Density Integrration

Server Density is a hosted service, it monitors servers and websites by creating real-time graphs displaying every performance metric across all systems.

Server Density allows you to quickly find out what’s going on, they have flexible alerting, graphs and cloud integrations. Server Density allows you to get notified of problems before they affect your users via email, SMS, push notifications, AlertOps or web hooks. Server Density makes sure your websites are loaded quickly for customers and are monitored from locations around the world. Server Density will allow you to investigate alerts with graph dashboards across servers and clusters. Server Density has visibility across cloud providers, you can get metrics from AWS, Google Cloud, Rackspace, etc.

You can send alerts from Server Density to AlertOps using the Generic REST API. AlertOps will automatically close the alert when it receives the true status. In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON. You can map any inbound field to a custom field in AlertOps. You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also route incidents to teams.

Experience and configure the Server Density and AlertOps integration.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps, sign up for a free trial to get started today!

AlertOps and Server Density i/ntegration

Tuesday, May 2, 2017

AlertOps and Uptime Robot

Uptime Robot is a website monitoring service that provides up to 50 monitors for free. AlertOps is an alert and notification management solution that is highly complementary to Uptime Robots’ monitoring.

Uptime Robot knows that things can sometimes go wrong with a website, whether it’s the code, server or network. Uptime Robot wants to help keep your website up. It monitors your website every five minutes and alerts you if your site is down.

Uptime Robot asks for your websites headers and gets status codes: 200-ok, 404 not found, etc. Every five minutes or more depending on the setting. If the status code doesn’t indicate a problem, then everything is good. If the status code is 400+ or 500+ then your site is not loading. If that the case, Uptime Robot will make several more checks in the next thirty seconds. If your site is still down it will send an alert to AlertOps.

You can send alerts from Uptime Robot to AlertOps using the Generic REST API. The AlertOps-Uptime Robot integration allows you to open and automatically close alerts sent from Uptime Robot. In AlertOps you can craft a custom message to be sent out with the alert using any field from the inbound JSON. You can map any inbound field to a custom field in AlertOps, and use topics to track incidents and also to route incidents to teams.

These are examples of just some of the things you can do with Uptime Robot and AlertOps.

Experience and configure the Uptime Robot and AlertOps integration.

ALertOps and Uptime Robot Integration