Three Reasons Why Live Call Routing Will Benefit You

AlertOps boasts the title of the best-valued alert management platform. And now, with the addition of our new Live Call Routing feature, this title has become truer than ever!

Live Call Routing allows your organization to route any incoming calls or voicemails to the correct on-call team member based on on-call schedules and customized or automatic escalation rules.

Here are the top three reasons your organization will benefit from AlertOps’ Live Call Routing:

1) It’s cost-efficient.

AlertOps’ Live Call Routing feature ensures that your organization optimizes its functioning costs. By setting escalation rules for call routing, ensure that your customers always reach the correct on-call team member every time. Diminish the lost revenue that occurs when your organization misses or loses calls.

2) It increases productivity.

Next, increase your conversion rates by providing the best possible customer service to your live inbound callers. Callers will be able to choose the service or team member they need to reach through a call menu. The Live Call Routing feature offers your callers the ability to speak to a live on-call team member 24/7. Offer your service around the clock and increase your revenue. Additionally, when a team in your organization is in need of support or information from another, use Live Call Routing and communicate with ease.

3) It’s modern and advanced.

Now, even small businesses have the capability to create a customer service line to the grandiosity of large enterprises. And, enterprises have an additional collaboration method to easily and quickly keep all teams within one another’s reach.

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Are you an existing AlertOps client?

Contact our sales team today at sales@alertops.com and add Live Call Routing to your Premium or Enterprise package.

New to AlertOps?

Sign up for a free trial and enjoy our Live Call Routing feature or request a live, customized demo.

AlertOps has many features to make your incident management life easier: multi-modal communication, team management with on-call scheduling, customizable messages, routing rules, customizable workflows and escalations, and much more. Learn more about our features here.

At AlertOps, we offer more than fifty of the leading third party integrations for monitoring, service desk, and hosting and chat tools. Learn more about our integrations here.

Three Reasons Why Live Call Routing Will Benefit You

Live Inbound Call Routing

AlertOps’ new Live Inbound Call Routing feature ensures that your important incoming calls reach the correct on-call team every time.

Here’s how it works:

AlertOps will provide your team with a routing phone number. When a caller calls the routing phone number, they will be prompted to select a number on their phone—which connects them to a team or service that is associated with their selected number.

Immediately after receiving a call to your routing phone number, AlertOps will notify all relevant members of your on-call team. In the event that a team member is unavailable to respond to a call, AlertOps automatically escalates the call to the next available team member. Furthermore, if no on-call team member is able to answer a call, the caller can leave a voicemail that will be escalated to another available team member. Your live inbound calls will never go unanswered.

With AlertOps’ advanced alert management system, you can find out which team members are answering calls, which team members’ calls are escalated, and more.

AlertOps’ activity log gives your team a means to oversee calls coming through the routing number. It can display the time that calls are received, whether the calls were answered or not, the duration of each call, et cetera. Furthermore, your team can find out who is answering calls or escalating them.

“But, that’s not all!”

AlertOps Live Inbound Calls can be received and/or forwarded all around the world. Your international team members and clients will finally have the most reliable way to contact the teams they need.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management, and much more. Learn more about our features here.

At AlertOps, we offer more than fifty of the leading third party integrations for monitoring, service desk, and hosting and chat tools. Learn more about our integrations here.

If you’re new to AlertOps, sign up for a free trial to get started today!

Live Inbound Call Routing

AlertOps and Server Density Integrration

Server Density is a hosted service, it monitors servers and websites by creating real-time graphs displaying every performance metric across all systems.

Server Density allows you to quickly find out what’s going on, they have flexible alerting, graphs and cloud integrations.  Server Density allows you to get notified of problems before they affect your users via email, SMS, push notifications, AlertOps or web hooks.  Server Density makes sure your websites are loaded quickly for customers and are monitored from locations around the world.  Server Density will allow you to investigate alerts with graph dashboards across servers and clusters.  Server Density has visibility across cloud providers, you can get metrics from AWS, Google Cloud, Rackspace, etc.

You can send alerts from Server Density to AlertOps using the Generic REST API. AlertOps will automatically close the alert when it receives the true status.  In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON.  You can map any inbound field to a custom field in AlertOps.  You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also route incidents to teams.

Experience and configure the Server Density and AlertOps integration.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps, sign up for a free trial to get started today!

AlertOps and Server Density i/ntegration

AlertOps and Uptime Robot

Uptime Robot is a website monitoring service that provides up to 50 monitors for free.  AlertOps is an alert and notification management solution that is highly complementary to Uptime Robots’ monitoring.

Uptime Robot knows that things can sometimes go wrong with a website, whether it’s the code, server or network.  Uptime Robot wants to help keep your website up.  It monitors your website every five minutes and alerts you if your site is down.

Uptime Robot asks for your websites headers and gets status codes: 200-ok, 404 not found, etc.   Every five minutes or more depending on the setting.  If the status code doesn’t indicate a problem, then everything is good.  If the status code is 400+ or 500+ then your site is not loading.  If that the case, Uptime Robot will make several more checks in the next thirty seconds.  If your site is still down it will send an alert to AlertOps.

You can send alerts from Uptime Robot to AlertOps using the Generic REST API.  The AlertOps-Uptime Robot integration allows you to open and automatically close alerts sent from Uptime Robot.  In AlertOps you can craft a custom message to be sent out with the alert using any field from the inbound JSON.  You can map any inbound field to a custom field in AlertOps, and use topics to track incidents and also to route incidents to teams.

These are examples of just some of the things you can do with Uptime Robot and AlertOps.

Experience and configure the Uptime Robot and AlertOps integration.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps, sign up for a free trial to get started today!

ALertOps and Uptime Robot Integration

AlertOps and Librato Integration

Librato is real time monitoring tool that gathers metrics from AWS, Heroku, or other source.  Librato can correlate and transform your metrics with functional DSL while allowing you to compare and overlay events in dashboards. You can also customize your rules and escalate them using your existing tools.

Librato’s turn-key integration can take you from zero visibility to a fully populated dashboard in under 5 minutes and work with the community to support the open-source integrations you’ve already used.  Librato gains insight with mathematical transformations and their functional DSL will apply any combination of your time series by easily crafting a composite metric that represents ratios and derivatives together.  Librato allows you to compare the past to the present and easily track differences between the same metrics over a series of days or weeks.

Librato creates visual insight and crafts instructions that contain metrics from any source at any level of your stack.  Customize and share your dashboards for each application that contains exactly the data that you need to verify your processes.  Librato will also keep you in the loop if one of your sources has stopped sending data. You can set up alerts based on multiple metrics and complex calculations to capture exactly when you want to be notified.

You can send alerts from Librato to AlertOps using the Generic REST API.  The AlertOps and Librato integration allows you to open alerts sent from Librato.  AlertOps can link back to the Librato alert using the alert Runbook URL.

In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON.  You can map any inbound field to a custom field in AlertOps.  Map any inbound field to the topic field in AlertOps and use topics to track incidents and also to route incidents to teams.

These are examples of just some of the things you can do with Librato and AlertOps.

Experience and configure the Librato and AlertOps integration.

Learn more about AlertOps Generic REST API and AlertOps Outbound API.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps, sign up for a free trial to get started today!

AlertOps and Librato Integration

Budget for Technical Debt Reduction

By Greg Wikstrand

How can you be agile if you are tied down with technical debt? You need to tie up your resources, set a specific budget that goes to application management.  Technical debt reduction means a return to profitable growth. Technical debt makes innovations harder and slower, and as we know innovations are very important for agile.

Technical debt is very bad as it ties up and prevents your innovations. A large part of the IT budget is based on the infrastructure and not the maintenance. The application maintenance has more complex problems than we can predict.  But there is typically enough flexibility that maintenance teams usually meet their budget. AlertOps’ message rule and workflow engines give you the flexibility to configure and enhance your incident management solutions to fit your needs. If you already have monitoring technical debt, avoid increasing it by creating a schedule to restart your software. If done correctly it will avoid adding new technical debt by automating your infrastructure management, all leading back to the right things done the right way. AlertOps’ smart routing ensures that your alerts get to the right person, using the right means. While AlertOps’ workflows allow you to manage your service levels, send reminders to incident owners at regular intervals or send reminders based off an SLA deadline. You can also trigger flows as well, such as change control processes needed to resolve a major incident.

Start reducing your technical debt by fixing all the bugs first, don’t cheat intentionally to meet a deadline it will only increase your technical debt. AlertOps’ reporting increases visibility and accountability so you can evaluate contractors, adjust staffing levels and budget better. AlertOps records every detail of the incident to see who was notified, when and how. Gather all the bugs to create an update and release it as planned. You don’t want to ignore your technical debt! You want to reduce your technical debt because if your debt is above a certain level and there is a dedicated fixed percent of availability to reduce your debt. AlertOps’ trend report shows weekly, monthly, quarterly and yearly analysis of SLA tracking, average resolution time and SLA violation.

At any time you can reduce your technical debt and add new functionality. In Greg’s article learn more about technical debt management, technical debt monitoring, technical debt avoidance and technical debt reduction.

Questions? Contact (844) 292-8255 or sales@alertops.com

Budget for Technical Debt Reduction

Benefits of Incident Management Software for Retailers

As a retailer, you invest a lot of time and dedication into creating budgets, so your company will generate revenue and comp last year. But what happens when your company becomes a victim of a major incident, which affects millions of your consumers?

It turns into a downward spiral that will negatively impact your business with media coverage and consumers leery to continue to shop at your locations. This in turn, can end up costing you millions of dollars in missed sales, resulting in not meeting your sales plans and overspending in operations. The long term effects will show in your profit and loss statements, resulting in store closures for locations negatively affected. Major retail corporations and mall management have turned to incident management software to help with their security concerns for major incidents.

AlertOps has joined forces with one of the top ten, multi-billion dollar retailer to ensure all of their departments are protected. Although we cannot stop any system from being targeted, but if it does happen we have specific steps in place to get it resolved.

For example: AlertOps’ manual paging feature you can trim minutes off of your critical incident resolution time, saving your company money. AlertOps allows you to send out manual pages from your service desk app, with the ability to assign groups and bridge numbers. We provide detailed status updates to your service desk in real-time. We have the ability to save your team’s time by reaching out to several teams and dozens of users in just a few clicks, allowing your service desk staff to choose a pre-built or customizable template to page out for a major incident. Topics can be assigned to teams saving you valuable time in identifying ownership of the incident. AlertOps’ smart routing will ensure that your alerts get to the right person, using the right means, whether it be by voice, sms, push notifications or email. Our reporting and analytics will increase visibility and accountability for your entire team, allowing you to see all records of every detail of the incident alert timeline to see who was notified, when and how for every assignment, acknowledgement and escalation.

In Brian’s article he goes in depth on the five key benefits of incident management software for retailers: end-to-end solution, ease of use, investigative tools, actionable information and improved operations. These are the exact reasons that retailers need to introduce and implement incident management software to their IT and loss prevention teams. It additionally allows for follow-up on investigations and escalations, with the capability to reduce incidents and provide valuable feedback by generating reports and providing quality incident prevention.

Benefits of Incident Management Software for Retailers