AlertOps Reporting and Analytics

AlertOps’ reporting and analytics increase visibility and accountability.  So you can evaluate contractors, adjust staffing levels and budget better.  Since AlertOps tracks all interactions, you can document KPIs and adherence to SLAs.   AlertOps’ detailed tracking records every detail of the incident alert timeline.  See who was notified, when and how.  See every acknowledgement, each assignment and every escalation.

Our dashboard reports are reports that let you drill down to the underlying incident typesetting, remaining essentially unchanged.

AlertOps allows you to export data by querying your alert incident database and export the data to Excel, so you can do your own analysis.

AlertOps’ summary reports are time period reports of SLA performance, the number of assignments per user and alert status distribution.

Our trend reports are weekly, monthly, quarterly, and yearly analysis of SLA tracking, average resolution time and SLA violations.

These are just a few examples of how AlertOps’ reporting and analytics features can make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more. At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!

If you’re new to AlertOps sign up for a free trial to get started today!

AlertOps reporting and analytics