AlertOps SLAs

AlertOps helps you manage your service levels and speed time resolution with SLA based management.

SLA based incident management allows you to define workflow timelines backward or forward from incidents defined SLA deadline.  So for example: if you have four critical incident types, each with a different SLA.  You can define a policy from each SLA, and your workflow escalations can then be triggered based on a specific SLA.  This allows you to alert team members and management when an SLA deadline is threatened.

Service levels are important too, SLA based management allows you to better manage your service levels and at the same time prioritize your incident management workflows.  How does that work? Most incident management software works from the time an incident is created.

Escalations usually look something like this:

30 minutes after the incident is created, notify Tom

30 minutes after Tom is notified, notify Sally

And so on…

While that looks great for escalating notifications, it doesn’t really serve to manage the incident once it has been created.

Are you juggling your priorities? A lot of the time, teams are juggling multiple assignments at once, and sometimes people need to set aside one problem to work on another.  Sometimes we forget and sometimes people forget stuff that they put aside.  That’s why SLAs are so important.  AlertOps can help

you remember on time, you can set triggers to send reminders out to teams based on SLAs.  Or you can set a trigger to notify a manager when an SLA is approaching or after an SLA has been missed.

In AlertOps, you can set SLAs globally by priority, or at the message rule level.  When you are using SLA based management, you get a better view of how your performing against SLAs for specific priorities or policies.  Collaboration and communication are keys to effective incident management and AlertOps’ SLA based management gives you a better set of tools to manage your incidents.

These are just some example of things you can do with AlertOps’ SLA based management. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!

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AlertOps SLAs