AlertOps and Service Now Integration

Using Service Now and AlertOps you can create two-way integrations.  Service Now allows you to send alerts to AlertOps using the Generic Rest API.  You can do this using any of Service Now’s modules and you can send any field from Service Now.  You can also send messages to Service Now from AlertOps using the Outbound API.

Using these features you can create powerful automation scenarios!

• When a critical Service Now incident is created, create an AlertOps alert
• When an AlertOps alert is created, create a Service Now incident
• When an alert owner is assigned in AlertOps, update the status in Service Now
• When an incident owner is assigned in Service Now, update the owner in AlertOps
• When the alert is closed in AlertOps, close the incident in Service Now
• When an incident is closed in Service Now, close the alert in AlertOps

These are just some examples of ways you can make Service Now and AlertOps talk to each other.  This can all be done without writing any code.

To learn more about Outbound Services click here

To learn more about Workflows click here

To learn more about Message Rules click here

To learn more about custom fields click here.

To learn more about the Generic REST API click here.

These are just some of the things you can do with Service Now when it’s integrated with AlertOps. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for afree trial to get started today!

AlertOps and Servicenow Integration