Depending on what version of Remedy you have, you may also use the Generic Rest API. AlertOps will automatically create new incidents when it receives an alert with problem status. AlertOps will automatically close the alert when it receives the ok status.
You can send several fields from Remedy to AlertOps:
- Source URL: So users can click a link in AlertOps and go straight to the ticket in Remedy
- Assignee Email: Send the ticket owner to AlertOps and AlertOps will assign the owner
- Recipient User: Specify the user who will receive the alert
- Recipient Group: Specify the group to receive the alert
- Topic: Specify the alert topic, which AlertOps can use to assign the alert
- Bridge number: Pass along a bridge number to be dialed so users can one-click to access a conference
- Bridge Access Code: Specify the access code for connecting to the conference bridge
Learn how to configure Remedy to AlertOps, learn more about AlertOps’ Generic API and ourOutbound API.
These are just some of the things you can do with BMC Software when it’s integrated with AlertOps. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.
At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!
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