AlertOps and Zendesk Integration

Zendesk helps companies provide the overall customer experience, and build customer relationships.  They have support for dealing with inbound ticket requests from any channel.  Zendesk’s self-service allows users to help themselves by quickly finding what they need. 

AlertOps can send alerts from Zendesk to AlertOps using the Generic REST API.

The AlertOps and Zendesk integration allows you to open and close alerts from Zendesk.

In AlertOps you can craft a custom message to be sent out with the alert using any field from the inbound JSON.

You can map any field to a custom field in AlertOps.

You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.
These are examples of just some of the things you can do with Zendesk and AlertOps integration.

Learn how to configure Zendesk to AlertOps.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for a free trial to get started today!

AlertOps and Zendesk Integration