AlertOps’ service management will notify stakeholders. Whether they work for another department in your organization, or whether they are a customer or even a regulatory agency. Sometimes you need to notify people besides your support team when a major incident occurs. AlertOps workflows can automate this process to ensure the message goes out every time, on time. You can send regular status updates as well as closure updates.
AlertOps’ service management workflows can manage your service level escalations. Allowing you to send reminders to incident owners at regular intervals or send reminders based off of an SLA deadline. Workflows can also trigger notifications to systems as well as to people. You can trigger other flows as well, such as change control processes needed to resolve a major incident.
AlertOps’ service management allows you to define global SLAs based on priority or severity levels. You can also create overrides as needed. Use SLA based management in AlertOps to trigger time based escalations and notifications off of you SLAs.
AlertOps’ service management message rule and workflow engines give you the flexibility to configure and enhance your incident management solutions to fit your needs.
These are just a few examples of the AlertOps service management. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.
At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!
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