Blameless Post Mortems

When your engineer makes a mistake, how does your organization respond? Do you play the blame game? Or do you use it as a learning experience?

Google’s post mortem approach is quite simple; when something goes wrong there is an in-depth analysis of processes over people, while using it as a learning experience and sharing information to prevent it from happening again. After all we are human and everyone makes mistakes from time to time, so these post mortems are blameless.

AlertOps’ customer defined alert template allows a customer to define their own alert template fields.  You can also create workflows based on customer designed fields. The customer template field can be used to provide rich data post mortem. Customer Fields can be mapped to out bound messages.

Check out Ken Norton’s article: Blameless Post Mortem, How do you respond when things go wrong?

Blameless Post Mortems