Spiceworks is where IT goes to work! Spiceworks gives IT professionals all the apps they need in one place: network inventory, network monitor and help desk. Rich API’s that tech brands and developers are using to build and extend apps to help IT pros solve unique situations.
The AlertOps and Spiceworks integration is one of the most useful in the IT network. This integration allows you to spice-up your critical incident management with phone alerts, escalations and workflows. Never miss a critical alert, and never miss an SLA deadline.
This integration allows you to send alerts from Spiceworks to AlertOps using our Generic Email API. AlertOps will automatically create new incidents when it receives an alert with open status. AlertOps will automatically close the alert when it receives the “closed” status. AlertOps can receive the ticket owner from Spiceworks and assign the same owner in AlertOps. AlertOps is able to link back the to the Spiceworks ticket.
These are just a few examples of the Spiceworks and AlertOps integrations. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.
At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!
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