Let’s use Target’s security software as an example; at least eight IT employees saw the threat alert in 2013 but decided not to act on it. Yikes! While a continuous stream of alerts causes your IT professional “alert fatigue”, think about how that will greatly impact your business.
If they would have been using AlertOps’ message rules and workflows it would have helped their teams from experiencing alert fatigue. With AlertOps we give you the flexibility to configure and enhance your incident management solutions to better fit your needs. Our workflows will send reminders to incident owners at regular intervals and can also trigger notifications to your systems as well as people, allowing you to change the control process needed to resolve a major incident without causing alert fatigue. Sometimes you will need to notify people besides your support team when a major incident occurs; AlertOps can automate this process to ensure the message goes out every time on time to the right person. Using AlertOps’ multi-team hierarchy it allows you to combine in and outside teams together to delegate administration. Allowing AlertOps to send multi-modal pages to a large number of users so the incident does not go unresolved like Target by voice, sms, push notifications, email and allowing them to connect to a conference bridge to help resolve the incident. AlertOps’ detailed tracking will also help to eliminate alert fatigue because it increases visibility and accountability among your teams. Our tracking records every detail of the incident alert timeline to see who was notified, when and how and to see every acknowledgement, assignment and escalation.
Continue reading Teon’s article and his four recommended actions to eliminate alert fatigue; plan, automate, be proactive and target. AlertOps has multiple features to help you eliminate alert fatigue on your team.
Eliminate Alert Fatigue
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