Budget for Technical Debt Reduction

By Greg Wikstrand

How can you be agile if you are tied down with technical debt? You need to tie up your resources, set a specific budget that goes to application management.  Technical debt reduction means a return to profitable growth. Technical debt makes innovations harder and slower, and as we know innovations are very important for agile.

Technical debt is very bad as it ties up and prevents your innovations. A large part of the IT budget is based on the infrastructure and not the maintenance. The application maintenance has more complex problems than we can predict.  But there is typically enough flexibility that maintenance teams usually meet their budget. AlertOps’ message rule and workflow engines give you the flexibility to configure and enhance your incident management solutions to fit your needs. If you already have monitoring technical debt, avoid increasing it by creating a schedule to restart your software. If done correctly it will avoid adding new technical debt by automating your infrastructure management, all leading back to the right things done the right way. AlertOps’ smart routing ensures that your alerts get to the right person, using the right means. While AlertOps’ workflows allow you to manage your service levels, send reminders to incident owners at regular intervals or send reminders based off an SLA deadline. You can also trigger flows as well, such as change control processes needed to resolve a major incident.

Start reducing your technical debt by fixing all the bugs first, don’t cheat intentionally to meet a deadline it will only increase your technical debt. AlertOps’ reporting increases visibility and accountability so you can evaluate contractors, adjust staffing levels and budget better. AlertOps records every detail of the incident to see who was notified, when and how. Gather all the bugs to create an update and release it as planned. You don’t want to ignore your technical debt! You want to reduce your technical debt because if your debt is above a certain level and there is a dedicated fixed percent of availability to reduce your debt. AlertOps’ trend report shows weekly, monthly, quarterly and yearly analysis of SLA tracking, average resolution time and SLA violation.

At any time you can reduce your technical debt and add new functionality. In Greg’s article learn more about technical debt management, technical debt monitoring, technical debt avoidance and technical debt reduction.

Questions? Contact (844) 292-8255 or sales@alertops.com

Budget for Technical Debt Reduction

Benefits of Incident Management Software for Retailers

As a retailer, you invest a lot of time and dedication into creating budgets, so your company will generate revenue and comp last year. But what happens when your company becomes a victim of a major incident, which affects millions of your consumers?

It turns into a downward spiral that will negatively impact your business with media coverage and consumers leery to continue to shop at your locations. This in turn, can end up costing you millions of dollars in missed sales, resulting in not meeting your sales plans and overspending in operations. The long term effects will show in your profit and loss statements, resulting in store closures for locations negatively affected. Major retail corporations and mall management have turned to incident management software to help with their security concerns for major incidents.

AlertOps has joined forces with one of the top ten, multi-billion dollar retailer to ensure all of their departments are protected. Although we cannot stop any system from being targeted, but if it does happen we have specific steps in place to get it resolved.

For example: AlertOps’ manual paging feature you can trim minutes off of your critical incident resolution time, saving your company money. AlertOps allows you to send out manual pages from your service desk app, with the ability to assign groups and bridge numbers. We provide detailed status updates to your service desk in real-time. We have the ability to save your team’s time by reaching out to several teams and dozens of users in just a few clicks, allowing your service desk staff to choose a pre-built or customizable template to page out for a major incident. Topics can be assigned to teams saving you valuable time in identifying ownership of the incident. AlertOps’ smart routing will ensure that your alerts get to the right person, using the right means, whether it be by voice, sms, push notifications or email. Our reporting and analytics will increase visibility and accountability for your entire team, allowing you to see all records of every detail of the incident alert timeline to see who was notified, when and how for every assignment, acknowledgement and escalation.

In Brian’s article he goes in depth on the five key benefits of incident management software for retailers: end-to-end solution, ease of use, investigative tools, actionable information and improved operations. These are the exact reasons that retailers need to introduce and implement incident management software to their IT and loss prevention teams. It additionally allows for follow-up on investigations and escalations, with the capability to reduce incidents and provide valuable feedback by generating reports and providing quality incident prevention.

Benefits of Incident Management Software for Retailers

AlertOps and AppDynamics Integration

AppDynamics is one of the most intelligent approaches to managing applications, users and business performance.

With AppDynamics’ application performance management you can monitor and manage complex applications to identify and resolve performance issues, while their end user monitoring will monitor and optimize the browser and mobile app. The infrastructure visibility allows you to see the impact of the infrastructure’s health on application performance. The application analytics give you real-time insight into the operations, customer experience and business outcomes. All of these features work together to ensure application performance and uses satisfaction by proactively monitoring the application end to end.

You can send alerts from AppDynamics to AlertOps using the Generic REST API. The AlertOps AppDynamics integration allows you to open alerts sent from the AppDynamics integration. AlertOps will recognized each alert as a unique incident. AlertOps will automatically create an incident when a new alert is received with a status of trigger.

These are just some of the example of the things you can do with AppDynamics and AlertOps. Learn how to configure AppDynamics to AlertOps.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for a free trial to get started today!

AlertOps and AppDynamics Integration

AlertOps and Zendesk Integration

Zendesk helps companies provide the overall customer experience, and build customer relationships.  They have support for dealing with inbound ticket requests from any channel.  Zendesk’s self-service allows users to help themselves by quickly finding what they need. 

AlertOps can send alerts from Zendesk to AlertOps using the Generic REST API.

The AlertOps and Zendesk integration allows you to open and close alerts from Zendesk.

In AlertOps you can craft a custom message to be sent out with the alert using any field from the inbound JSON.

You can map any field to a custom field in AlertOps.

You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.
These are examples of just some of the things you can do with Zendesk and AlertOps integration.

Learn how to configure Zendesk to AlertOps.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for a free trial to get started today!

AlertOps and Zendesk Integration

IT Service Metrics

How important is it to deliver good metrics? We live in a data infused world, where we are always evaluating our performance. In order to be a valuable resource, we must advise which services as things are constantly changing, how to effectively deliver the service and adequately manage monitoring services. 

There are four critical categories of IT service metrics: capability, performance, relevancy, and satisfaction.

Capability is the quality of a service in regards to the infrastructure. AlertOps is a cloud based infrastructure with SLA guarantees.

Performance is the uptime and reliability for SLA and meeting deadlines. AlertOps allows you to define your global SLA based on priority and severity levels, allowing you to create overrides as needed. AlertOps SLA-based management will trigger time based escalations and notifications off of your SLAs.

Relevancy is the levels of importance and prioritizing services, which you need to meet all of your customers needs. AlertOps’ message rules and workflows give you the flexibility to configure and enhance your incident management solutions to fit your needs.

Lastly, satisfaction is the customer satisfaction. AlertOps has trend reports which are weekly, monthly, quarterly and yearly analysis on SLA tracking, average resolution time and SLA violations. These IT service metrics have two main focuses: capability and performance focus on the infrastructure, monitoring and logging, while relevancy and satisfaction focuses on the customer feedback, subscriptions and their satisfaction.

To learn more about the four critical categories of IT service management check out Mark’s article: “IT Service Metrics 101“.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for a free trial to get started today!

IT Service Metrics

AlertOps and Solarwinds Integration

Solarwinds analyzes network bandwidth in real-time to resolve performance issues. Their performance monitoring will detect, diagnose and resolve network performance issues, along with monitoring traffic patterns. Solarwinds has the ability to identify bandwidth hogs and see which applications are using the most bandwidth. See detailed analysis for all devices and applications along with the delivery path with Net Path.

AlertOps can send you alerts from Solarwinds using the Generic REST API.  The AlertOps and Solarwinds integration allows you to open alerts sent from Solarwinds integration. AlertOps can link back to the Solarwinds alert using the Alert Runbook URL.

In AlertOps you can craft a custom message to be sent out using any field from the inbound JSON. You can map any inbound field to a custom field in AlertOps, and use topics to track incidents and also to route incidents to teams.

These are examples of just some of the things you can do with Solarwinds and AlertOps. Learn how to configure Solarwinds to AlertOps.

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AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for a free trial to get started today!

AlertOps and Solarwinds Integration

AlertOps Service Management

Service management is usually treated as escalations in other alert management tools.  But at AlertOps, we recognize that there is a much more to it than simple call trees.  SLA based escalations, workflows and more can make AlertOps an integral part of your critical incident management ecosphere.

AlertOps’ service management will notify stakeholders. Whether they work for another department in your organization, or whether they are a customer or even a regulatory agency. Sometimes you need to notify people besides your support team when a major incident occurs. AlertOps workflows can automate this process to ensure the message goes out every time, on time. You can send regular status updates as well as closure updates.

AlertOps’ service management workflows can manage your service level escalations. Allowing you to send reminders to incident owners at regular intervals or send reminders based off of an SLA deadline. Workflows can also trigger notifications to systems as well as to people. You can trigger other flows as well, such as change control processes needed to resolve a major incident.

AlertOps’ service management allows you to define global SLAs based on priority or severity levels. You can also create overrides as needed. Use SLA based management in AlertOps to trigger time based escalations and notifications off of you SLAs.

AlertOps’ service management message rule and workflow engines give you the flexibility to configure and enhance your incident management solutions to fit your needs.

These are just a few examples of the AlertOps service management. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for afree trial to get started today!

AlertOps Service Management

AlertOps Templates

AlertOps allows you to make custom templates. AlertOps lets you define custom fields for your incident templates. What can you do with custom templates? Quite a lot actually!!

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AlertOps Customized Fields

When you use a custom template, every incident created from that template will have all of your custom fields. You can define fields that map to external systems such as JIRA. You can store data from external systems in custom fields, and also write custom fields from AlertOps.

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Map to External Systems

You can create a workflow that automatically creates a JIRA issue from an AlertOps incident.  AlertOps can then store the JIRA issue id in a custom field, which you can use to make call backs to JIRA to update the issue.  You can also map incoming alert data to custom fields.

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Workflow conditions

You can create workflows that evaluate custom fields.

These are just some example of things you can do with AlertOps’ templates. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!

AlertOps Templates

Eliminate Alert Fatigue

How do data breaches go undetected, when the monitoring systems are doing their jobs?

Let’s use Target’s security software as an example; at least eight IT employees saw the threat alert in 2013 but decided not to act on it. Yikes! While a continuous stream of alerts causes your IT professional “alert fatigue”, think about how that will greatly impact your business.

If they would have been using AlertOps’ message rules and workflows it would have helped their teams from experiencing alert fatigue. With AlertOps we give you the flexibility to configure and enhance your incident management solutions to better fit your needs. Our workflows will send reminders to incident owners at regular intervals and can also trigger notifications to your systems as well as people, allowing you to change the control process needed to resolve a major incident without causing alert fatigue. Sometimes you will need to notify people besides your support team when a major incident occurs; AlertOps can automate this process to ensure the message goes out every time on time to the right person. Using AlertOps’ multi-team hierarchy it allows you to combine in and outside teams together to delegate administration. Allowing AlertOps to send multi-modal pages to a large number of users so the incident does not go unresolved like Target by voice, sms, push notifications, email and allowing them to connect to a conference bridge to help resolve the incident. AlertOps’ detailed tracking will also help to eliminate alert fatigue because it increases visibility and accountability among your teams. Our tracking records every detail of the incident alert timeline to see who was notified, when and how and to see every acknowledgement, assignment and escalation.

Continue reading Teon’s article and his four recommended actions to eliminate alert fatigue; plan, automate, be proactive and target. AlertOps has multiple features to help you eliminate alert fatigue on your team.

Eliminate Alert Fatigue

Blameless Post Mortems

When your engineer makes a mistake, how does your organization respond? Do you play the blame game? Or do you use it as a learning experience?

Google’s post mortem approach is quite simple; when something goes wrong there is an in-depth analysis of processes over people, while using it as a learning experience and sharing information to prevent it from happening again. After all we are human and everyone makes mistakes from time to time, so these post mortems are blameless.

AlertOps’ customer defined alert template allows a customer to define their own alert template fields.  You can also create workflows based on customer designed fields. The customer template field can be used to provide rich data post mortem. Customer Fields can be mapped to out bound messages.

Check out Ken Norton’s article: Blameless Post Mortem, How do you respond when things go wrong?

Blameless Post Mortems

AlertOps Team Management

Managing thousands of users across hundreds of teams doesn’t need to create administrative headaches for your support teams.  Delegated administration, exchange synchronization and bulk imports can automate and simplify your world.

AlertOps’ team management delegated administration gives role-based security allowing you to delegate team administration tasks to delegated team admins.

• AlertOps’ team management allows exchange synchronization integration. You can automate your group member changes by pushing any changes from your premise-hosted exchange to your AlertOps cloud instantly.
• AlertOps’ team management has a multi-team hierarchythat allows trouble shooting of major incidents. Sometimes those incidents require a multi-team approach. AlertOps multi-team hierarchy support makes this easy, allowing you to combine in-house teams and out sourced teams together within a single team and delegate administration to each group.
• AlertOps’ team management allows you to perform bulk imports. You can import users, groups and group user assignments using excel templates. You can also use the same templates for doing bulk updates.
• AlertOps’ team management offers team contacts. If your team members share a pager, or whether your teams have designated chat channels or simply designated phone or email. AlertOps allows you to assign teams or group contacts.

These are just a few examples of the AlertOps team management. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!

AlertOps Team Management

AlertOps & Runscope Integration

Runscope lets you be the first to know when an API is down. Runscope allows you to trust the APIs you rely on the most with less downtime, fewer support tickets, faster time to resolution. Runscope will tell you when your API breaks so your customers won’t have to. Runscope’s data validation will verify that your APIs are returning the correct data. With live traffic alerts notify your team when key API transactions fail. Runscope will proactively monitor trends around you API test results and service performance to quickly catch and debug API problems fast.

With AlertOps, Runscope can send alerts to AlertOps using our Generic REST API. AlertOps will open a new incident when an alert is received from Runscope with a status of fail. AlertOps will close the same incident when an alert is received with a status of pass. In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON. You can map any inbound field to a custom field in AlertOps. You can map an inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.

These are examples of just some of the things you can do with Runscope and AlertOps.

AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLA based severity management and much more.

Learn how to configure the Runscope to AlertOps integration.

At AlertOps we offer over 40 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today.

AlertOps & Runscope Integration

Spiceworks, Our Spiciest Integration

Spiceworks is where IT goes to work! Spiceworks gives IT professionals all the apps they need in one place: network inventory, network monitor and help desk. Rich API’s that tech brands and developers are using to build and extend apps to help IT pros solve unique situations.

Spiceworks is where IT goes to work! Spiceworks gives IT professionals all the apps they need in one place: network inventory, network monitor and help desk. Rich API’s that tech brands and developers are using to build and extend apps to help IT pros solve unique situations.

The AlertOps and Spiceworks integration is one of the most useful in the IT network.  This integration allows you to spice-up your critical incident management with phone alerts, escalations and workflows.  Never miss a critical alert, and never miss an SLA deadline.

This integration allows you to send alerts from Spiceworks to AlertOps using our Generic Email API.  AlertOps will automatically create new incidents when it receives an alert with open status. AlertOps will automatically close the alert when it receives the “closed” status. AlertOps can receive the ticket owner from Spiceworks and assign the same owner in AlertOps. AlertOps is able to link back the to the Spiceworks ticket.

Configure Spiceworks to AlertOps integration

AlertOps generic email API

AlertOps outbound API

These are just a few examples of the Spiceworks and AlertOps integrations. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for afree trial to get started today!

Spiceworks, Our Spiciest Integration

AlertOps Paging Feature

Other alert management systems only focus on delivering alerts straight from monitoring systems.  But what happens when you need to engage multiple teams to troubleshoot a major incident in a business critical incident?  AlertOps’ manual paging features can help you trim minutes off of your critical incident resolution. 

AlertOps’ paging can connect your team members to your conference bridge.  AlertOps will send a voice message or an email message to join the call, no more searching for dial-in instructions.

AlertOps’ paging allows you to send page-outs to large groups simultaneously.  Do you need to engage with several large groups at once?  Do you need to combine in-house and out-sourced teams? AlertOps gives you the functionality to send alerts to multi-team group structures.  AlertOps also allows you to send multi-modal pages out instantly to a large number of users.

AlertOps’ paging allows you to send out manual pages from your service desk app.  You can even assign the group and bridge numbers from your service desk.  AlertOps will provide detailed status updates to your service desk in real-time.

AlertOps’ paging allows you to reach out to several teams and dozens of users in a couple of clicks. Your service desk staff can select pre-built topic templates to page out for a major incident.  Topics can be assigned to teams to save time in identifying ownership of an incident.

AlertOps’ paging will keep a record of every person that was alerted along with each alert method, along with escalations and acknowledgements for each alert.

These are just a few examples of the AlertOps paging.  AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for afree trial to get started today!

AlertOps Paging Feature

AlertOps and BMC Software Integration

You can now send alerts from Remedy to AlertOps using our Generic Email API.

Depending on what version of Remedy you have, you may also use the Generic Rest API. AlertOps will automatically create new incidents when it receives an alert with problem status. AlertOps will automatically close the alert when it receives the ok status.

You can send several fields from Remedy to AlertOps:

• Source URL: So users can click a link in AlertOps and go straight to the ticket in Remedy
• Assignee Email: Send the ticket owner to AlertOps and AlertOps will assign the owner
• Recipient User: Specify the user who will receive the alert
• Recipient Group: Specify the group to receive the alert
• Topic: Specify the alert topic, which AlertOps can use to assign the alert
• Bridge number: Pass along a bridge number to be dialed so users can one-click to access a conference
• Bridge Access Code: Specify the access code for connecting to the conference bridge

Learn how to configure Remedy to AlertOps, learn more about AlertOps’ Generic API and ourOutbound API.

These are just some of the things you can do with BMC Software when it’s integrated with AlertOps. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!

AlertOps and BMC Software Integration

Discover How Powerful the New Relic Integration Is!

New Relic is one of our most requested integrations and it is here! New Relic is a unique platform that allows Dev and Ops teams to watch all aspects of the software as it runs. It allows you to leverage your alerting and collaboration by integrating New Relic with AlertOps. New Relic and AlertOps will work tirelessly on every part of your software instantaneously from performance of your applications to the customer experience.

In today’s IT operations world, performance is more critical than ever before.  With internet facing customer sites, internal facing customer sites, web services, FTP services, you’re getting popped and pinged from every direction, that’s why you need to use a tool like New Relic because you need to know when any of your critical systems go down and when they come back up.

AlertOps and New Relic can make you life better! You can route your New Relic web hook notifications to AlertOps, using our generic Rest API and rest easy knowing that the notifications will get to the right person or team and with the right level of urgency.  New Relic and AlertOps users get application performance with the ability to collaborate issues as they occur.  This helps by reducing time to resolution and saving the company money.  When New Relic sends the “closed” status notification AlertOps will shut down the alert.

These are just a few examples of the New Relic and AlertOps integrations. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

Enjoy the powerful experience of the New Relic integration.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for afree trial to get started today!

Discover How Powerful the New Relic Integration Is!

Why We Love Slack Integration (And You Should, Too!)

Slack is a chat service team communication platform aimed to “make your work life simpler, more pleasant and more productive.”  Slack uses real time messaging, archiving and search features to live up to their mission statement.

AlertOps with Slack integration allows you to create three-way integrations: connecting your monitoring tools, service desk and slack to your teams all within AlertOps.  The Slack integration gives you stronger communication and collaboration between teams.

Now when an alert is received from your monitoring tool, AlertOps will send a notification to your team on their Slack channel. AlertOps will then open the incident in your service desk.  AlertOps will then consult the team’s on-call schedule and alert the primary on-call person using voice, text and email.  AlertOps will use the team’s on-call schedule if the primary person does not take the assignment, alerting each person until the alert is answered.  In Slack a user can take an assignment, and when they do AlertOps will update the incident in your service desk and show the assignment.  When an incident is closed in Slack, AlertOps will close the incident in your service desk.

Once you connect Slack to AlertOps you create a flow of conservations, alerts and monitoring data.  The synchronized conservations and tools help to make the transition easier.  AlertOps integration with Slack allows you to have access to the most current platform of Slack.

These are just a few examples of the Slack and AlertOps integrations.  AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

Learn how to configure the Slack to AlertOps integration.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps sign up for afree trial to get started today!

Why We Love Slack Integration (And You Should, Too!)

AlertOps Workflows

Workflows in AlertOps are escalations on steroids!

Incident management often involves several workflows for a single incident. Workflows are usually triggered by an event, such as a change in status. Or they are time based, triggered by the passage of specific amount of time, such as before or after conditions.  But so many incident management systems are missing this simple but effective functionality.  Most systems include escalations, that usually looks some thing like this:

1. 30 minutes after notifying Tom, notify Jeff.
2. 30 minutes after notifying Jeff, notify Sally.
3. And so on…

AlertOps includes a workflow engine, and we built all of our escalations using this engine.  At the end of the day, a workflow usually ends up sending a notification to someone.

Here is an out-of-the-box workflow to notify the manager, before SLA if an incident is still unresolved.

Here is a workflow to resolve a JIRA issue when AlertOps incident is closed.

With AlertOps you can just as easily send a notification or message to a system such as JIRA when an incident occurs. Like when an incident is created, updated or resolved. But why stop with sending notifications to people? Why not send notifications to systems as well? When an incident is created, open an issue with JIRA. When an incident is assigned update the issue status in JIRA. When the incident is resolved, close the status in JIRA. You can do all of this in AlertOps not only with JIRA, but with any other system with a Rest API. All you need to do is configure the outbound integration in AlertOps to send the necessary messages to JIRA or any external systems and then plug the calls into workflows.

These are just some of the possibilities of what you can do with workflows in AlertOps. AlertOps has many features to make your incident management life easier; multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLAs based severity management and much more.

At AlertOps we offer over 30 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps sign up for afree trial to get started today!

AlertOps Workflows